Refund policy

 

Last updated: August 30, 2026

RETURNS

You can return your order within 30 days of receiving it. To return an item, it must be unused, unworn, in its original condition, with its tags and original packaging. You will need your receipt or proof of purchase. To request a return, email us at hello@khodeworld.com.

Please send approved returns to: 

12 Rue des Cordiers
1207 Geneva, Switzerland

Do not send anything back before contacting us. We will give you the return instructions and shipping label if your return is approved. 

We do not accept returns for:

* Food, flowers, plants, and other perishable items
* Personalised or custom-made items
* Beauty and personal care products
* Hazardous or flammable products
* Sale items
* Gift cards

DAMAGED OR WRONG ITEMS

Check your order when you receive it. If your item is damaged, defective, or not what you ordered, contact us as soon as possible. We will review the issue and help resolve it.

EXCHANGES

If you want a different item, return your original item first. Once we accept the return, you can place a new order.

REFUNDS

Once we receive and check your return, we will let you know if your refund is approved. If approved, we will refund you through your original payment method within 10 business days. Your bank or payment provider may take a little longer to process the refund. If you have not received your refund 15 business days after approval, contact us at hello@khodeworld.com.